Neck & shoulder
acupressure.

Not necessarily. We start with tolerable pressure and adjust gradually rather than forcing a tender spot. Tell your therapist about sharp, burning, electrical or radiating pain, tingling, numbness or dizziness; these are reasons to stop and reassess, not signs that the massage is working. More pressure and more soreness do not prove a better result.

Focused time lets the therapist listen, work slowly over your priority areas and recheck comfort instead of rushing through a long full-body sequence. A tight or tender spot can have different causes. We do not promise that a “knot” will disappear in one visit or that a specific number of sessions will resolve pain.

No fixed course or daily schedule is required. For recurring everyday tightness, you can discuss a follow-up within the next two weeks after seeing how the first session feels. Leave time to notice your response, and continue only if it is comfortable and helpful. Persistent, worsening or unexplained symptoms need medical advice rather than simply more massage.

Massage does not remove a fixed muscle layer per visit. Your therapist may begin with lighter, broader work and use more focused pressure only when it feels comfortable. The pace depends on your response, not a rule that every later visit must be deeper. Combining techniques does not guarantee twice the benefit.

Do not assume these symptoms are caused by muscle knots. New, persistent or worsening dizziness, hand or arm numbness, tingling or weakness should be medically assessed before targeted neck massage. Sudden one-sided weakness or numbness, speech or vision changes, severe unusual headache, or trouble walking or balancing require emergency help: call 911. Massage is not a substitute for that assessment.

This service focuses on muscular relaxation around the neck, upper shoulders and skull base. It does not diagnose or treat a pinched nerve, vertigo, migraine or a headache disorder. Get medical advice for new, unusual, severe, persistent or worsening symptoms. Tell us about any diagnosis, recent injury, surgery or medical restriction before the session.

Ask your healthcare professional about suitability if you have a recent injury or surgery, blood-clot or bleeding concerns, take blood-thinning medication, have severe osteoporosis, are pregnant with medical concerns, or have unexplained neurological symptoms. Share relevant restrictions with your therapist. Avoid massage over broken, irritated or infected skin, and do not delay medical care for a massage.

You can request compatible extras, subject to the options available for your appointment in Acuity and your therapist’s assessment. More add-ons are not automatically better. Each technique needs time within the session, so choose the few that support your main priority. Cupping and body Gua Sha can leave temporary marks; discuss skin sensitivity and comfort first.

Use the change or reschedule link in your appointment confirmation email, subject to the policy in that email, or call Avy Spa at (650) 855-2833. Contact us directly if the online change option is not available.

Avy Spa is open daily from 10:00 AM to 10:00 PM by appointment only. We do not accept walk-ins. Book online or call to ask about an appointment. Availability depends on the therapist schedule.

We accept credit cards and Apple Pay. We do not accept or bill insurance. A standard service invoice is available on request, but we cannot guarantee that an insurer will reimburse it.

Avy Spa is at 3783 El Camino Real, Palo Alto, CA 94306. Free parking is behind the building. After parking, please walk around to the main entrance on El Camino Real. We do not have sauna or shower facilities.